Terms of sale

Who is selling

My Wedding Invitation, by Alkitu. Contact: info@alkitu.com.

What is being bought

A licence to use the chosen template for one wedding, in one of three plans. All three include the invitation published at its address, the editor to change the wording, photos and palette, and the logistics dashboard — RSVPs, album, songs. Essential publishes it in one language, the wedding’s, with room in the album for 200 photos and videos; Complete adds every language, a 1,000-item album and your own domain; Turnkey is Complete with the set-up included, a service that we carry out ourselves. After the wedding, the invitation and its album stay online for at least 12 months with Essential, 24 with Complete and 36 with Turnkey; when that period ends the invitation is taken down — its address only shows a closing page — and the invitation, its photos and the album are deleted. It is a one-off payment, with no recurring fee. On top of Essential, the 1,000-item album and all languages can be chosen separately on the same form and are charged in the same payment.

The Turnkey set-up means entering into the editor your wording, photos, venues, times, questions and your guest list, with one round of changes on what we set up; anything you want to change afterwards you change yourselves in the editor. It is a service that we carry out ourselves, not digital content, and it is not sold separately: it is only bought with Turnkey, on the form or by moving up a plan. A design just for your wedding, with the illustration of your venue, is not bought here: it is ordered on the bespoke commissions page and quoted separately.

The price is the one shown on the catalogue listing at the time of purchase for the chosen plan, in euros, with VAT included, and it is the amount Stripe charges: nothing is added on the payment screen. The VAT is Spanish VAT as long as our sales to consumers in other European Union countries do not exceed €10,000 a year; beyond that, each sale carries the VAT of the buyer’s country of residence, and the amount shown stays the same throughout the European Union. An offer with an end date expires automatically.

After buying, from the “Plan” area of your wedding’s dashboard you can move up to Complete or Turnkey and buy the add-ons you are missing, under these same terms and paying the same way. Moving up a plan costs the difference between the two plans minus whatever you had already paid for separately and the new plan includes — the 1,000-item album or all languages — counted at its separate price, and never less than zero. What you already have does not go down.

To keep the invitation and its album online beyond the period of your plan, you can renew it from the “Plan” area: €19 for each further 12 months, added to the end of whatever period you have, so renewing early takes nothing away. It is a payment you make yourselves, whenever you choose: it is never charged automatically and never renews without you paying for it. 30 days before the period ends we let you know by email, and you can pay up to the day before it is taken down. If it is not paid, the invitation is taken down on that date and the invitation, its photos and the album are deleted, with no way back.

How payment is made

The payment is processed by Stripe. We neither see nor store your card: from that payment we receive the outcome, the amount and the billing country — which is what tells us which VAT applies — and that is what is recorded.

When it is delivered

Immediately. As soon as Stripe confirms the payment, your wedding and your account are created, you are signed in and you enter the editor. If you come back from the payment before that confirmation arrives, you wait a few seconds on a page that takes you to the editor by itself.

The Turnkey set-up is not: we write to you at the purchase email address to ask for whatever we need, and we have the invitation set up within 5 working days from when we have it.

What you upload

The wording, the photos and the song of your invitation are provided by you, and you are responsible for having the right to use them. The photos your guests upload to the album are moderated by you from the dashboard. We store and serve that content, but we do not review it before it is published.

The invitation is for your wedding, not for commercial use: it does not appear in search engines and it is opened by whoever has its link. A song generated with artificial intelligence is governed by the terms of the service that generated it, and it is valid if those terms allow this use. Before you upload a song, the editor asks you to declare under what right you use it, and stores that declaration with its date.

If someone tells us that something published in an invitation infringes their rights or is unlawful, we remove it or block access to it promptly and let you know. To tell us, write to info@alkitu.com saying what it is, where it is — the link is enough — and why. You can remove the song, a photo or any wording whenever you like, from the editor or the dashboard.

Right of withdrawal

As consumers, you have fourteen calendar days to withdraw from a distance contract (Article 102 of Spanish Royal Legislative Decree 1/2007). That right lapses when the digital content is supplied before those fourteen days are over, with your prior express consent and your acknowledgement that you lose it as a result (Article 103.m of the same text).

That is why the box on the purchase form is mandatory: by ticking it you ask for delivery to begin immediately — the payment signs you in and opens your wedding’s editor — and you acknowledge that, once that delivery has been made, you lose the right of withdrawal.

If the payment went through and you never got in, there was no delivery: the right still stands. Write to us at info@alkitu.com.

The set-up follows its own rule, because it is a service. You may withdraw from it within the same fourteen days. If you ask us to start earlier — by sending us the material — withdrawing refunds you for the part still to be done, and the right lapses when the set-up is complete (Articles 103.a and 108.3 of the same text).

Within Turnkey, the set-up is worth the €120 that plan costs over Complete. If you withdraw from it under the rule above, that is what is refunded, or the part still to be done, and your wedding moves to Complete, with what Complete includes: 24 months online after the wedding instead of 36.

Renewal follows the same rule as the set-up: you may withdraw from it within the fourteen days after paying for it and we refund what you paid, less the part of the renewed period that has already run if it had started (Articles 102 and 108.3 of the same text). The date it is taken down then goes back to what it was before.

Money-back guarantee

If you have not sent out any links and you ask us within 14 calendar days of the purchase, we refund your money: everything you have paid for that wedding up to that day. Moving up a plan or renewing does not reopen the period. You ask by writing to info@alkitu.com from the purchase email address, and we refund it through Stripe, to the same card, within 14 days of your email.

Not having sent out any links means that, on the day you write to us, there is no record of your invitation having reached anyone: no link of your wedding has been opened, no invitation has a reply and none is marked so that its openings are not recorded. That is what the “Entró” (came in), “Abrió” (opened) and “Estado” (status) columns of the “Invitaciones” (Invitations) area show in your wedding’s dashboard, and what we check before refunding. Copying a link does not count, and neither does the editor’s preview; opening an invitation’s personal link does count, even if you open it yourselves to test it.

When the money is refunded the licence ends: your wedding is taken down as it would be at the end of its period — its address only shows a closing page — and the invitation, its photos, the album and the guest list are deleted, with no way back, along with your account if it has no other wedding.

It does not cover bespoke commissions, which are quoted separately. With Turnkey, of the €120 the set-up is worth, the part already done is not refunded, as when withdrawing from it.

This guarantee is separate from the right of withdrawal in the previous section and does not replace it: that section still applies, and ticking the box on the purchase form means losing that right, not this guarantee.

Complaints and applicable law

Write to info@alkitu.com and we will reply to your email. Spanish and European consumer law applies, and you may bring a claim before the courts of your domicile.